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negotiate_2kMediation may assist in effectively managing and/or resolving workplace conflict. It is a process in which the participants, with the support of a mediator, identify issues, develop options, consider alternatives and make decisions about future actions and outcomes. The mediator acts as a third party to support participants to reach their own decisions.


  • Are impartial
  • Manage the process
  • Facilitate communication
  • Help the parties to hear and understand each other
  • Assist parties to evaluate alternatives and options

Mediators do not:

  • Give advice
  • Determine the solution